Question 1

Why did my KYC fail?

Accepted Answer

KYC failures are usually due to blurry document images, expired IDs, or mismatched information. Please ensure your document is valid, clearly photographed, and matches your registration details.

Question 2

How do I apply for an x.money card?

Accepted Answer

Click Apply Now on the x.money website to be directed to our application portal at app.ogcard.io. The process takes less than 5 minutes. You'll need a valid government ID and a selfie for KYC verification.

Question 3

What is the minimum deposit for x.money?

Accepted Answer

There is a minimum deposit requirement to activate your card. Please check the current minimum in the app. Deposits below this threshold will not be credited to your card balance.

Question 4

How long does a crypto deposit take?

Accepted Answer

Crypto deposits typically confirm within 10–30 minutes depending on network congestion. If your deposit hasn't appeared after 60 minutes, contact support with your transaction hash.

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